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Possible online services disruption due to Internet related outage

A worldwide technology outage is causing disruption to some State of Illinois online systems.  We are aware of this issue and are diligently working on restoration.

Frequently Asked Questions for the New Medical Cannabis Patient Registry System

Current Patients

  • Is the new system mobile compatible?
    • Yes, the new portal is compatible with iPhone, iPad, tablets, and Android devices.
  • Is my Username and Password the same or will it change in the new system?
  • Why do I have to register in ILogin to get into this new system?
    • The new State of Illinois sign-in site allows you to securely access state services using a single ILogin account. This means you can sign in into one account to access the state programs you use.
  • Is my ID (QP) number the same or will it change in the new system?
    • Your patient identifying QP number will remain the same.
  • What happens to applications in progress when the new system launches?
    • Applications in progress will be migrated to the new system. If your medical cannabis registration is set to expire or if you have corrections due between June 3, 2024 and July 17, 2024, you will automatically be granted an extension until July 18, 2024.

Extensions

  • Do I need to resubmit documents for an extension?
    • The requirements for extensions will remain the same. If you submitted documents for an extension, they would transfer to the new system.
  • Will I continue to receive a reminder notification when an extension is needed?
    • Yes. Reminder emails will be sent starting 60 days prior to your expiration date. The email is sent from ‘no-reply.dph.medicalcannabis@illinois.gov’ reminding you to extend your registry card. If you cannot locate your email, please check your spam and ‘all mail’ folders.

Renewals

  • What is the renewal process in this system?
    • The requirements for renewals will remain the same. If you submitted documents for a renewal, they would transfer to the new system.
  • When will I receive a reminder notification?
    • Yes. Reminder emails will be sent starting 90 days prior to your expiration date. The email is sent from ‘no-reply.dph.medicalcannabis@illinois.gov’ reminding you to renew your registry card. If you cannot locate your email, please check your spam and ‘all mail’ folders.

Caregivers

Healthcare Providers

  • Is my Username and Password the same or will it change in the new system?
    • Your login credentials will change. The new system will leverage the State iLogin platform for access to the system. Current Healthcare providers will be sent an OKTA activation email.
  • Do we certify our patients online?
    • Yes, there is an online portal to certify. The requirements to certify a patient remain the same.
  • Do patients link our certifications to finish their applications?
    • Yes, patients still need to link the certification to finish their application. Please remind your patients of this requirement.
  • Are Healthcare Providers able to see the patients they certified on the previous online system?
    • Yes, prior patient data will be available for Healthcare Providers to view online.
  • Can Healthcare Providers request a waiver for certifications in the previous online system?
    • Yes, a waiver request can be completed for certifications completed by the same Health Care Provider in the previous system.
  • Is the website mobile compatible?
    • Yes, the new portal is compatible with iPhone and Android devices