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Anyone, 6 months of age and older, is eligible to receive the COVID-19 vaccine. Find your nearest vaccination location at vaccines.gov.

Vax Verify

General

1. How do I access the IDPH Vax Verify portal (also known as Illinois Resident Immunization Portal) for my immunization record(s)?

You can access your immunization records by visiting the Vax Verify portal.

2. Can I add a child/minor/dependent to my Vax Verify profile?

You must have legal guardianship of the minor, and they must be under the age of 18.

3. Why can I not see the records of my child/minor/dependent?

If they are 18+ years old or have recently turned 18 years old, they must create their own Vax Verify account. If they are under the age of 18, the legal guardian can add the child/minor/dependent to their Vax Verify profile.

The household feature uses the registered user’s address to access the records of children/minors/dependents within their household. The immunization history provided by a child's/minor's/dependent’s healthcare provider would have to be associated to the registered user's address.

4. Can the minor/child/dependent under the age of 18 create their own profile?

No, the individual must be 18+ as one of the criteria to pass identity proofing.

5. I am over the age of 18, can my parent/guardian access my immunization data for me?

No, anyone 18 years of age or older will need to request their record.  Minors must have a parent/guardian request their record using the Immunization Record Request and follow the instructions on the form.

6. What is the recommended desktop/mobile browsers for the IDPH Immunization Portal?

  • Google Chrome (Latest Version)
  • Microsoft Edge (Windows 10 Only)
  • Apple Safari (Latest Version)
  • Mozilla Firefox (Latest Version)

7. Can I edit my Vax Verify profile?

 Yes. Once you log into the Vax Verify portal, there is a white and grey icon in the top right of the page. Click on the icon and select “Profile” from the drop down. Once on the Profile screen, select the blue “Edit” button at the top right of the screen. From here you can edit your profile. Once you confirm your updated information, you will be required to go through the Identity Verification process again.

8. What can I do if I am unable to see my immunization data on the dashboard?

Information outside of your COVID vaccine is not required to be reported to the I-CARE registry. You may need to contact your health provider and ask that they update the registry.

Also, if your registration information is different from what your healthcare provider reported, you can edit your profile information.

9. Who can I contact if I can't access the Vax Verify portal?

Fill out the Immunization Record Request and follow the instructions on the form.

10. Where can I get immunized?

Visit Vaccines.gov to find a location near you.

Registration and Account Activation

11. I registered, but I have not received the Account Activation email. What should I do next?

Remember to check your Spam folder, where automated email messages will sometimes be placed.  If you are still unable to find the activation email, you can email support at ILogin.support@Illinois.gov.

12. What is the purpose of the Forgot Password setup?

When creating your Vax Verify profile, you are prompted to select a preferred Forgot Password verification method to create a new password. You can select one of the following methods to verify.

  • Question
  • Text Message (SMS)
  • Voice Call

Text Message Example - When you request a Password Reset, you will receive a text message with a 6-digit code that will allow you to set a new password. This process helps us verify it is you requesting a password reset.

13. What is the purpose of the Multifactor Authentication (MFA) setup?

When setting up your Multifactor Authentication (MFA), you are prompted to select a preferred MFA method for a form of security in addition to your password. You can select one of the following methods to verify:

  • Okta Verify (downloadable application)
  • Google Authenticator
  • Text Message (SMS)
  • Voice Call
  • Security Question

Text Message Example - When you request a Password Reset, you will receive a text message with a 6-digit code that will allow you to set a new password. This process helps us verify it is you requesting a password reset.

14. I am having issues during the Account Activation process setting up the Forgot Password or Multifactor Authentication (MFA). How can I get help?

You can email support at ILogin.support@Illinois.gov.

15. I do not remember my password. How do I reset it?

To reset your password, please visit the ILogin Forgot Password page.

16. I can't reset my password via SMS or email. Why is this happening?

While registering for the portal, an email will be sent from ilogin.no-reply@illinois.gov to activate your account.  After activating your account, you will need to create a password.

17. What address should I use during the registration process, my residential address or can I use my work address?

It is recommended you use your residential address to register as this will provide the best opportunity to successfully complete the Experian Identify Verification process. While you can use a work address, it will reduce the chance of successfully completing the Experian Identify Verification process.

Experian Identity Verification

18. Why is Experian used in the Identity Verification process to see my immunizations?

Due to regulations and the need to keep the individual’s immunization data private, the Vax verify portal uses an Experian Identity Verification process during the initial Account Activation to confirm the registered user's identity.

19. If I have placed a consumer freeze on my credit, will that impact the Identity Verification process?

No, residents do NOT need to remove a consumer freeze from their credit with Experian to complete the Identity Verification process.

20. Will the Identity Verification process affect my credit?

No, the Identity Verification process utilizes a "soft inquiry." Soft Inquiries are visible only to you, the consumer, and will have no impact on your credit report, history, or score.

21. Does limited credit history impact the Experian Identity Verification process?

Not necessarily. The Identity Verification process utilizes more than your credit history. The core credentials you provide are validated against a variety of identity data sources. These data sources include both credit and non-credit sources.

22. Why am I being asked for my social security number?

Providing your Social Security Number (SSN) is optional. However, providing an SSN may improve Experian’s ability to confirm your identity. Your SSN is NOT stored in the system if you choose to provide it.

23. Why am I receiving a message on the Identity Verification SSN page indicating that it cannot verify my identity?

Experian uses your SSN (if you provided it) and the information you provided when you registered to attempt to identify you. If you got this message, Experion couldn’t continue the identity verification because it couldn’t identify you or there was an issue with your credit score.

24. Why is Experian unable to verify my identity after answering the questions correctly?

Experian utilizes the information you provided during registration, your SSN (if you provided your SSN), and the answers to the questions to provide an identity verification. Experian then provides us with a level of confidence score. This score depends on the information you provided and several factors that may exist in your credit report. If you received this message, it indicates that Experian couldn’t identify you with the required confidence score or a condition existing on your credit report prevents them from continuing the identity verification process.

Immunization Dashboard

25. Why am I unable to access my immunization data via the Vax Verify portal?

Many factors can prevent a resident from accessing their immunization data.  All immunization data comes from the IDPH I-CARE system using the First Name, Last Name, Date of Birth, and address provided during registration.  You will not be able to access your immunization data via the Vax Verify portal if your healthcare provider submitted different information than you. In this case, you need to submit an Immunization Record Request and follow the instructions on the form.

26. I successfully retrieved my immunization record using the portal, but why are some of my immunization information missing?

All vaccines administered in Illinois are entered in I-CARE by the provider. Your record can be incomplete if:

  • The provider delayed entering the vaccine information
  • There was an issue transmitting the data to IDPH electronically
  • The name/address/DOB submitted were different from the first dose to the second dose

Most adult childhood immunizations are not recorded in I-CARE since most providers were not mandated to report those vaccinations, and I-CARE was not in use before 2007.

27. Why is an Expiration Date listed next to some of the vaccinations on my report?

The Expiration Date listed on your report is for the vaccine while still in the vial.  It does not apply once the vaccine has been administered. For information about COVID vaccine efficacy and boosters, visit the CDC Vaccines and Immunizations site.

28. Can I use the IDPH Immunization Portal to retrieve my record if I opted out of the I-CARE immunization registry?

Since Vax Verify Portal will query I-CARE for the data, if you have opted out of I-CARE at your provider’s office, then you will not be able to retrieve your immunization record using the online portal.  You will need to opt back into the I-CARE immunization registry by contacting the provider where you opted out.

29. I don’t remember opting out of the I-CARE immunization registry. What can I do to opt back in?

If you chose to opt-out of the I-CARE immunization registry, you can opt back in by contacting the provider where the opted out.  If you do not remember the provider where you opted out, email the immunization portal support at DPH.VaxVerify@illinois.gov.

3rd Party Access

30. I don’t want to share my immunization status with other parties. How do I disable it?

To revoke 3rd party consent, navigate to your Profile on the top right corner when logged into the portal. From there, you can check the Revoke 3rd Party Consent checkbox and click “Submit.”

31. What if my school/employer/doctor needs my immunization record?

You can access your immunization record and then share it with anyone you wish to receive it.

Illinois SMART Health Cards

32. What is the Illinois SMART Health Card?

The Vax Verify SMART Health Card is a digital version of your COVID vaccination history.  The SMART Health Card provides a convenient way to keep a copy of your records on hand and easily share this information with others if you choose.

33. How do I access the SMART Health Card?

After successfully registering within the Vax Verify portal, the SMART Health Card can be accessed from your Immunization dashboard if you have received the COVID vaccine(s).

34. Can I use the SMART Health Card without registering for Vax Verify?

No. Residents must register within the Vax Verify portal and successfully retrieve your immunization record to access the SMART Health Card.

35. Can I save the SMART Health Card?

Yes. Residents can save their SMART Health Card as a PDF on their device of choice (computer or mobile device) or print a copy for their records.

36. How do I use the SMART Health Card?

You can share your SMART Health Card with others if you choose.  You share the SMART Health Card by letting someone scan the 2D barcode (QR code) from your printed SMART Health Card or mobile device. You may also send it as a file or through a phone app.

37. Who can scan my QR code?

This feature is based on the SMART Health Cards framework.  We suggest sharing your SMART Health Card with entities that utilize the SMART Health Card Verifier application.

38. If I received a 3rd dose, will it show up on my SMART Health Card?

Yes, all COVID related vaccinations successfully reported into I-CARE by your provider will show up on your SMART Health Card.

39. What if I need to replace my COVID vaccination card?

Not all vaccinating providers will replace your COVID vaccination card, so please contact the provider. IDPH will not replace your vaccination card, but you can access your immunization record using Vax Verify, which will provide you with a SMART Health Card you may be able to use in place of your vaccination card.

40. Can I use Illinois SMART Health Cards if I received my COVID vaccination in another state?

No, a SMART Health Card is only available via Vax Verify if your COVID immunization was administered within the State of Illinois.

41. Is the Illinois Department of Public Health the only issuer of the QR codes?

The QR codes within the Illinois SMART Health Cards are unique to the Illinois Department of Public Health and will not appear on immunization records from other providers.

42. If I submit a request to ICARE to receive a copy of my immunization history, will a QR code be provided on the document?

No, the QR code provided with the SMART Health Card is accessible via the Vax Verify portal after you have received a COVID immunization.

43. As a business/institution, how can I scan the resident's SMART Health Card?

Please download the SMART Health Card Verifier App, which is available for Android and Apple devices.

44. Where can I learn more about SMART Health Cards?

To learn more about SMART Health Cards, please visit the SMART Health Cards information page at https://smarthealth.cards/en/

Other

45. What if I still have questions?

If you still have questions after reading the above questions and answers, contact the email DPH.VaxVerify@illinois.gov for further assistance.

If you are having trouble logging into the Immunization Record Portal (Vax Verify), contact DPH.VaxVerify@illinois.gov or call the Vax Verify toll free number at 833-621-1284, available Monday through Sunday from 8 a.m. to 8 p.m.