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COVID-19 Hotline RFP

The State of Illinois seeks a private sector proposal to provide a hotline to provide information to healthcare providers and the general public to respond to COVID-19 pandemic-specific questions. The State will evaluate the proposals and make one award for the entire State of Illinois for all-inclusive hotline services. An award will be made to a vendor that can fulfill all the services requested. Partial awards will not be considered. However, the vendor may engage subcontractors to perform part or all of the services. If subcontractors will be engaged, the vendor must include a complete list of all subcontractors, their addresses, and a description of the work each subcontractor will be performing in the proposal.

Key dates to remember are listed below:

August 7, 2020 RFP released

August 11, 2020 All questions from prospective vendors due via email to

August 13, 2020 Answers to questions from prospective vendors released via

IDPH COVID-19 website link below:

August 17, 2020 Submissions due via email to not later than 5:00 p.m. CST

August 21, 2020 (estimated): Contract award

September 1, 2020 Start date for hotline