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Contact Tracing Surge Capacity Call Center

Under the State of Illinois Disaster Declaration, the Illinois Department of Public Health is seeking vendor(s) with significant, direct, and relevant experience working with municipal or state level operations, to serve as a Virtual Surge Capacity Call Center(s) to support Illinois’ Contact Tracing Collaborative and their response to the COVID-19 pandemic. Please provide your response by returning the completed attached Surge Center Budget Template and your proposal that follows the directions and guidelines of the attached Request for Proposal. The Proposals are due via email to by 5 PM CST on Wednesday, February 3, 2021.

Key dates

January 13: RFP released
January 20: All questions from prospective respondents due by 5:00 PM CST. Submit via email to
January 27: Answers to questions from prospective bidders released and posted at the following link:
February 3: Submissions due by 5:00 PM CST via email to
February 9 (estimated): Contract award and start date for service delivery