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COVID-19 Vaccine Appointment Hotline

The State of Illinois seeks a private sector vendor whose headquarters and operational units are based within the United States, preferably within Illinois, to operate a call center (“Hotline”) that assists the general public in securing appointments for their COVID-19 vaccinations and provide callers basic information about the various vaccines available. The strategy for immunization of Illinois residents requires dispensing a safe and effective COVID-19 vaccine, as quickly as possible, to the priority groups within phases, (e.g. 1a, 1b, 1c, etc.) to reduce COVID-19 related illness, hospitalizations, and deaths to help restore Illinois communities. The State will evaluate the proposals and make one award for the entire State of Illinois for all-inclusive hotline services. An award will be made to a vendor that can fulfill all the services requested. Partial awards will not be considered.

Key Dates

February 11, 2021 RFP released

February 16, 2021 All questions from prospective vendors due via email to

February 17, 2021 Answers to questions from prospective vendors released via IDPH COVID-19 website link:

February 19, 2021 Submissions due via email to not later than 5:00 p.m. CST

February 23, 2021 (estimated) Contract award

February 25, 2021 (estimated) Start date