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Guidelines on Hospital Emergency Preparedness During COVID-19

As Illinois and the country face the unprecedented public health emergency brought on by the COVID-19 pandemic, hospitals are confronted with an extraordinarily high demand for health care services and must quickly implement actions to address the COVID-19 crisis. When health care providers are forced to operate at increased or full capacity, they must meet the needs of their individual patients and the collective needs of the community.

The Illinois Department of Public Health’s (IDPH) mission includes preventing disease and injury, developing population-based strategies to address public health issues, and advocating for equitable health care treatment during a pandemic such as COVID-19. This guidance provides a description of the state’s emergency operation framework, an overview of standards of care during COVID-19, and an ethical framework for administering health care during a pandemic.

This guidance is largely based on the prior work of  the Illinois Crisis Standard of Care Workgroup, which was established in 2014 to develop a  plan in response to the Institute of Medicine’s “Establishing Crisis Standards of Care for Use in Disaster Situations: A Letter Report (2009).” The workgroup’s ethics subcommittee focused on the ethical framework for delivery of health care in a crisis and produced a whitepaper entitled, “Ethical Guidance for Crisis Standards of Care in Illinois” (attached as Appendix A). The ethics whitepaper has been a crucial tool to assist health care entities in developing ethically sound policies. In addition, the IDPH’s ESF-8 Plan: Catastrophic Incident Response Annex (ESF-8 CIR Annex) offers facility-specific “Crisis Care and Resource Allocation Tactics” to health care providers’ resource allocation strategies that may be implemented during catastrophic incidents.

Illinois has more than 200 hospitals that range from small-scale community hospitals to large-scale academic institutions, all of which may face numerous and novel obstacles to providing care during the COVID-19 pandemic. In the short term, hospitals have taken necessary steps to increase bed capacity and temporarily suspend categories of service to increase resources for COVID-19 patients. In addition, hospitals may need to coordinate with other hospitals, local health departments, or alternate care facilities to increase capacity. Given the severity of the COVID-19 pandemic, hospitals must be ready to deploy crisis standards of care as they move towards a highly critical stage in their operations.

Illinois’s Emergency Operations Framework

To date, Gov. JB Pritzker has issued two disaster proclamations, declaring a public health emergency caused by the COVID-19 pandemic.1 With the issuance of the Gubernatorial Disaster Proclamations, IDPH activated the Illinois Emergency Operations Plan (IEOP)2 and the Emergency Support Function 8 Plan (ESF-8).3 IDPH also activated the ESF-8 CIR Annex,4 which describes the responsibilities of various stakeholders in response to a catastrophic incident, such as a public health emergency. Together, these plans outline the activation of state resources when hospitals are overburdened and in need of governmental assistance. 

Activation of the IEOP and ESF-8 allows the state to release resources from the Illinois Pharmaceutical Stockpile or federal Strategic National Stockpile and engage in coordination tactics with various state and local partners. The Illinois Emergency Management Agency (IEMA), the Illinois Medical Emergency Response Team (IMERT), and the Federal Emergency Management Agency (FEMA) have been deployed to assist hospitals in their response to the COVID-19 pandemic.

Regional health care coalitions are groups of hospitals, local health departments, and emergency management personnel that also serve a pivotal role in assisting during a pandemic or disaster and are a crucial resource to hospitals when they are experiencing surges or resource limitations. Each regional health care coalition has a regional hospital coordinating center (RHCC) that serves as the lead entity responsible for coordinating health and medical emergency response in its region. Specifically, RHCCs, in coordination with the regional health care coalition, can coordinate distribution of resources during a public health emergency to hospitals and health care providers. Hospitals should actively utilize their RHCCs to offset shortages and to avoid moving towards crisis standards of care.

Each hospital must have a medical disaster preparedness and response plan that contains responses related to a catastrophic incident (referred to as disaster response plan). Disaster response plans should anticipate the need for crisis levels of care, which may be required when standard space, staff, or supplies are unavailable, and providers must implement alternate methods or interventions to deliver a sufficient level of care. Hospitals should activate crisis care when resources are exhausted and pre-identified triggers have been reached as described in the ESF-8 CIR Annex.

On April 16, 2020, IDPH notified the State Emergency Operations Center (SEOC) that hospitals may need to implement crisis standards of care pursuant to their disaster response plans. Each hospital must notify IDPH when it activates its disaster response plan by informing the RHCC. The RHCC will notify the IDPH Regional Emergency Medical Services Coordinator (REMSC), who will notify IDPH’s Incident Command. Hospitals should provide such notifications using the Catastrophic Medical Incident Response Form from the ESF-8 CIR Annex (Attachment 4). The form assists in communicating vital information in a uniform manner to  health care and emergency management partners during a disaster. The ESF-8 CIR Annex (Attachment 5) also provides a Catastrophic Incident Management Pathway that outlines common communication ways for sharing vital information, including communications to IDPH and other partners.

Because the COVID-19 pandemic will hit regions of the state in different phases, each hospital, in consultation with their local health department, RHCC, IDPH, and their regional health care coalition, are best equipped to assess whether and when crisis standards of care are required in their own institution.

Standards of Care During COVID-19 Pandemic

In evaluating necessary changes to the delivery of health care services, hospitals follow a tiered system that escalates from conventional to contingency to crisis standards. Conventional care in a hospital is a stable phase where patients are treated with the usual standard of care. During such a phase, hospitals have adequate patient care space, appropriate staffing, and sufficient supplies. As hospital resources become strained due to a pandemic like COVID-19, the hospital may move to a contingency level of care, during which it will experience increased hospitalizations and intensified staff demands. At the extreme stages of a pandemic, hospitals may need to effectuate a crisis standard of care that is needed when the demands for space, supplies, and staffing are highly disproportionate to the available resources and the hospital is forced to ration supplies and modify standards of care. Specifically, crisis standards of care are “a substantial change in usual health care operations and the level of care it is possible to deliver, which is made necessary by a pervasive (e.g., pandemic influenza) or catastrophic (e.g., earthquake, hurricane) disaster.”

Hospitals implement crisis standards of care to identify how to deliver the best care possible given the extenuating circumstances, including when there are significant risks to patient safety.9 Crisis care standards should be triggered based on the “exhaustion of specific operational resources that require a community, rather than an individual, view be taken in regard to resource allocation strategies.” During this stage, hospitals may seek governmental intervention, legal and regulatory support, and coordination with other health care providers.

The COVID-19 pandemic may lead to such a depletion of resources and many hospitals may need to activate crisis standards of care, although hospitals may determine it is not necessary to implement a crisis standard of care for all elements of care at the same time. As an example, “certain medications may be in critical shortage, but staff and space are adequate. Providers should be encouraged to identify the specific issue and the relevant coping strategies to balance supply and demand and adjust as required.” Hospitals may use the following guideposts in applying crisis care:

  1.  Crisis care should cover strategies that extend or go beyond surge capacity plans.13 Surge capacity is generally described as the ability to evaluate and care for a markedly increased volume of patients—one that challenges or exceeds normal operating capacity.
  2. Crisis care is likely to be activated during long-term events like the  COVID-19 pandemic when there is no feasible way to obtain critical resources.
  3. Crisis care does not allow hospitals to delay patient care; the critical nature of the necessary health care will force immediate decisions.
  4. Crisis care must gradually move backwards to contingency or to conventional care as additional resources become available, such as medication, equipment, and staffing.
  5. Crisis care strategies should be updated as needed throughout a crisis, depending on ongoing resource shortages or increases.

In recognition of the enormous burden the COVID-19 pandemic puts on the health care system, Governor Pritzker issued Executive Order 2020-19, which mandates specific health care facilities and professionals render medical assistance in response to the COVID-19 pandemic.14 Pursuant to the Illinois Emergency Management Agency Act, 20 ILCS 3305, Executive Order 2020-19 extends immunity from civil liability to health care facilities and professionals for any injury or death alleged to have been caused in the course of providing treatment in response to the COVID-19 outbreak, unless they engaged in gross negligence or willful misconduct.

Ethical Principles and Crisis Standards of Care for COVID-19

In responding to the COVID-19 pandemic, hospitals must make decisions about the delivery of care within an ethical framework. When faced with matters of life and death, decision-makers must operate from agreed-upon moral principles. Hospitals have an affirmative duty to plan for disaster and emergency responses in order to protect the greater good.

As health care providers review their crisis standards of care, the following ethical framework should guide patient care and allocation of resources:

  • Trustworthiness. Hospitals must foster trust, paying special attention to relationships that differ in terms of power, voice, and influence (e.g., administration/staff, clinician/patient/family).
  • Fidelity to and non-abandonment of patients, staff, and community. Hospitals must ensure the dignity and comfort of all patients, even when they cannot ensure that all their needs are optimally fulfilled.
  • Benefitting persons and not harming them. Hospitals must identify and weigh potential benefits, harms, and risks associated with clinical treatments with attention paid to ensuring the availability of supportive and palliative care to all.
  • Equity, fairness, and justice. Hospitals should distribute essential health care supplies pursuant to a prospectively determined ethics framework. The framework may evolve as the pandemic and means to address it change. Processes should be transparent and take into consideration the voices and perspectives of those who are most affected and most vulnerable.
  • Privacy/Confidentiality. Hospitals must protect patient privacy and ensure the confidentiality of communications required by conventional care standards. Crisis standards of care do not weaken fundamental obligations to protect the privacy and confidentiality of patient information.
  • Solidarity and community. Hospitals must be guided by a principle of dignity for all persons and a shared responsibility for and to one another.
  • Stewardship of resources. Hospitals must protect and conserve available resources in order to fulfill their obligations to provide essential patient care.

The state’s ethics whitepaper and the ESF-8 CIR Annex provide essential guidance to hospitals during implementation of crisis standards of care, including the importance of non-discrimination in the delivery of health care, the ethical conservation and distribution of scarce resources, and the composition and role of triage teams.

Non-Discrimination in the Delivery of Health Care

An ethical framework does not permit withholding treatment or prioritizing resources based on one factor, judgments that some individuals have a higher quality or value of life than others, or judgments about greater “social value” in comparison to others. As noted by the Illinois Ethics Subcommittee, “every personal effort must be made not to distribute services on the basis of gender, race, ethnicity, citizenship, national origin, religious belief, sexual orientation, cisgender/transgender status, social value, pre-existing physical or mental disability unrelated to the medical diagnosis or need, or socioeconomic status."

On April 9, 2020, the Office of the Governor, along with IDPH, Illinois Department of Human Services, Illinois Department on Aging, and the Illinois Department of Human Rights, issued Guidance Relating to Non-Discrimination in Medical Treatment for Novel Coronavirus 2019 (COVID-19).17 This guidance provides specific recommendations for the delivery of health care in a manner that promotes the fundamental principles of fairness, equity, and non-discrimination. It also highlights the need for hospitals to prevent biased decision-making that could result in discrimination based on disability or exacerbate racial disparities. Hospitals must adopt resource allocation plans and provide health care consistent with civil rights laws that prohibit discrimination in the delivery of health care.

Ethical Conservation of Scarce Resources

The COVID-19 pandemic has already strained many health care systems in Illinois, causing a shortage of supplies nationwide (such as personal protective equipment, testing materials, and ventilators) and increasing demands for health care workers. In order to prepare for and potentially prevent the need to ration those resources, hospitals in some areas of the state may still be able to focus on conservation of resources. Hospitals in that situation must implement strategies now to conserve resources while they are available to prepare for rationing when they are not. When there is an imminent shortage of space, supplies, and staff, hospitals can use the following core strategies to prevent depletion of resources:

  • Prepare. Pre-shortage actions such as stockpiling essential equipment can minimize the impact of resource scarcity.
  • Substitute. Identify equivalent drugs, devices, or staff members that can be substituted when ordinary resources are scarce.
  • Adapt. Use a drug, device, or staff member that will provide sufficient care when typical resources are unavailable.
  • Conserve. Use less of a resource by lowering dosage or changing utilization practices. Conservation of face masks, medications, or other supplies, where appropriate, may allow hospitals to maintain some adequate level of resources.
  • Re-use. Re-use items that might ordinarily be considered single use if appropriate sterilization or disinfection is possible.
  • Re-allocate. Restrict use of resources to those patients with a greater need.

Distribution of Scarce Resources

When conservation of supplies is insufficient to meet the needs of the crisis, hospitals will face decisions regarding how to ration resources, including determinations of which patients will receive equipment, testing, treatment, or services. An ethical framework for distribution of scarce resources must include a fair and transparent process that considers the following factors:18

  • Non-discrimination. As discussed in Section 3(a), rationing of resources must be grounded in principles of non-discrimination.
  • Team decisions. As discussed in Section 3(d), hospitals must implement triage teams, rather than allowing individual providers to make allocation decisions.
  • Factors for de-prioritization. The system of rationing resources should allow for de-prioritization of patients who are unlikely to benefit from the scarce resource or treatment based on factors such as (1) risk of mortality or morbidity for a particular patient, (2) likelihood of good or acceptable response to a treatment or resource for a particular patient, and (3) community risk of transmitting infection and ability to reduce that risk by using a particular resource.
  • Palliative care. Palliative care resources should be available to any patient to minimize pain and suffering.
  • Essential workers. Hospitals should prioritize essential or key workers within the health care system in order to maintain acceptable staffing levels. This includes prioritizing available personal protective equipment to health care workers so they can continue to provide essential care.
  • Re-assessment. Hospitals should continually assess the availability of resources in order to reallocate resources as needed.
  • Randomized selection. After application of the above criteria, randomized selection processes may still be necessary if two patients are likely to equally benefit from a resource.

Perhaps the most difficult issue facing hospitals during the COVID-19 pandemic is the shortage of ventilators. Confronted by this issue, hospitals must rely upon a principled framework to guide their decisions for ventilator allocation when need exceeds supply. This framework should always aim to maximize positive health outcomes. Health care providers should begin their decision-making process with the premise that all patients should have the opportunity to be eligible for ventilator support. In order to prevent compounding existing health care access disparities, ventilator policies should not be based on a “first come, first serve” basis. If the treating hospital does not have capacity to provide a ventilator, it should attempt to transfer a patient to another facility with available resources. If the potential receiving hospital has excess capacity, it should be willing to accept the transfer of patients or to provide unused ventilators to hospitals in need of such resources and able to use them.

In addition to scarcity of supplies, essential health care workers may be in short supply due to high demand and exposure to the virus. Hospitals must have contingency plans in place for the possibility the number of staff available will be inadequate due to fatigue, illness, or increased hospitalizations. The Illinois Department of Financial and Professional Regulation (IDFPR) has taken several actions to increase the health care workforce, including the issuance of temporary licenses to out-of-state and inactive physicians, nurses, physician assistants, and respiratory care practitioners.19 The IDPH has taken similar actions regarding certified nursing assistants.20 Hospitals also may consider using disaster privileges to bring additional staff from other hospitals without having to complete separate credentialing.

Accessing these additional staffing resources may be necessary to alleviate hospital staffing shortages as the COVID-19 outbreak progresses.

Providers should be transparent about treatment plans when operating in crisis standards of care and accountable towards the communities they serve. The public should not be left in doubt as to how the health care system intends to respond to a pandemic like COVID-19.

Composition and Function of Triage Teams

One of the key elements of crisis standards of care is having an established triage plan that removes decision-making from one individual. A triage plan matches patients with the appropriate resources based on their need or the potential benefit from a certain medical treatment. Hospitals should already have established triage teams in place to provide a consultative process on difficult treatment decisions. Triage teams are particularly crucial when hospitals are in contingency or crisis levels of care to ensure decisions are made consistently and fairly. Triage teams prevent a single individual from having to make a unilateral decision on treatment and on allocation of resources. Hospitals can adopt many different approaches to triage teams.

A triage team should have an assigned leader to manage the decision-making and should be comprised of a staff physician who specializes in infectious disease, nursing staff, hospital administration, and medical ethicists who have the ability to provide peer review. The bedside care team (i.e., the team providing treatment to the patient) should not be part of the triage team in order to maintain objectivity and avoid conflicts of interest. Instead, the treating physician should communicate the relevant medical background to the triage team.

The triage team is responsible for making scarce resource allocation decisions based on the hospital’s ethical framework, as described above. The team then makes treatment recommendations to the appropriate medical staff. The hospital should have an appeals or review process in place to immediately review the triage team’s decision or recommendation in the event new information becomes available that would change the course of treatment. The appeals process should be conducted by a clinical care team or individuals who were not part of the triage team in order to avoid bias in a final decision.

During the COVID-19 pandemic, hospitals must not simply employ existing triage plans; instead, they should immediately review their triage team structures and principles to prepare for a potential crisis standard of care phase.


As hospitals in Illinois continue to face the challenges caused by COVID-19, they must immediately assess their plans for addressing significant increases in demand that require balancing staff and supplies, review their crisis standards of care, and integrate these standards within the Illinois Emergency Operations Plan as necessary. Applying a strong ethical lens to any rationing strategies will help reduce health care disparities and adverse outcomes.

Last Updated:  6/29/2020

Guidance Document: